1. Introduction

Welcome to AM Kustohm. By using our website, placing an order, or browsing our products, you agree to these Terms & Conditions. Please read them carefully - they help protect both of us.


2. Orders & Payments

Orders are only processed once full payment has cleared. We accept secure online payments via trusted providers. Prices may change without notice, but you’ll always be charged what you see at checkout.


3. Shipping & Delivery

We ship across South Africa. Orders are dispatched within 2–3 business days after payment. You’ll receive tracking info once your parcel’s on the way. Delivery typically takes 3–4 business days, depending on your location. We can’t take responsibility for courier delays beyond our control.

3.1 International Orders & Shipping

We offer international shipping via The Courier Guy to select countries. Shipping availability, rates, and delivery times may vary depending on the destination.

All international customers are responsible for any customs duties, import taxes, or clearance fees charged by their country's authorities. These costs are not included in our prices or shipping fees.

Orders refused or returned due to unpaid customs charges, incorrect address, or delivery refusal will be refunded minus the shipping and return costs.

We do not ship to countries where local laws prohibit the import of our products. Please check your country’s import policies before ordering.

All transactions are processed in South African Rand (ZAR). Your bank or payment provider may charge currency conversion fees.

International orders are final. We do not offer returns for international shipments unless the item arrives damaged.


4. Returns & Exchanges

Due to the nature of our products, we do not accept returns for used or opened items. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery, and we’ll sort it out. Returns


5. Privacy

We take your privacy seriously. Any information you provide is used only to process your order, keep in touch, and improve your experience. We don’t sell your data to anyone. For more info, please see our Privacy Policy.


6. Intellectual Property

All content on this site, including product images, text, branding, and designs, is the property of AM Kustohm. Please don’t use it without permission.


7. Third-Party Brand Images and Logos

We may display images, logos, or trademarks of other brands (like DotMod, Reload Vapor USA, QP Designs) on our website. These belong to their respective owners and are shown only to highlight how our coils work with their products. We are not affiliated with or endorsed by these brands, and their logos are used for informational purposes only. If any brand prefers that we remove or modify their content, we’ll be happy to comply.


8. Age Restriction

We only sell to adults. By using this website or placing an order, you confirm you’re 18 years or older. We don’t sell to minors - no exceptions.


9. Limitation of Liability

We stand by our products, but how you use them is up to you. AM Kustohm isn’t responsible for damage or injury caused by misuse, improper installation, or modifications to our coils or any other gear.


10. Governing Law

These Terms & Conditions - and any disputes that might come up - are governed by the laws of the Republic of South Africa.


11. Force Majeure

If something major happens outside our control (like a natural disaster, postal strike, or political unrest) that delays your order, we’ll do our best to keep you updated - but we can’t be held responsible for those delays.


12. Website Use Restrictions

You’re welcome to browse and shop, but please don’t try to hack, copy, scrape, or misuse this website. We’ll block access and take action if needed to protect our business and our customers.


13. Product Disclaimer & Safety Notice

AM Kustohm coils are intended for experienced users only. Coil resistance may vary slightly depending on leg length, atomizer design, and your device's accuracy. We rigorously test every coil for optimal performance, but usage remains your responsibility. Please ensure you understand Ohm’s Law, battery safety, and coil installation before use. Use at your own risk. AM Kustohm (Pty) Ltd and its retailers are not liable for any injury or damage resulting from misuse. Coils are considered wear-and-tear items and do not carry a warranty. However, if we send you an incorrect item, we’ll happily accept returns and issue a credit. Returns


14. Contact

Questions? Reach out via Contact Us - we're happy to help.